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General Terms & Conditions

The following terms and conditions apply to all visitors to or users of


I. Payment

At you can pay with a payment card. We accepts following cards: Visa/Dankort, Visa, MasterCard, Visa Debit, Visa Electron, MasterCard Debit og Maestro.

All prises on are listed in Danish kroner (DKK) and include Danish VAT (25%).

Isangs Webshop attaches no fee on payments using paymentcards, and payment will be debited from your account once the goods are shipped.

All payments are processed through a secure and incrypted SSL-connection (Secure Socket Layer). This means that your card informations at no point can be read by Isangs or outstanding parties.


II. Shipping & Delivery

Your order will be processed and shipped within 3-4 business days from the date payment is received. You will receive an email confirmation immediately once you place an order and an email notice once your order has been shipped. We ship orders with DAO365 or GLS.


Tracking Numbers

A tracking number will automatically be provided by email when your package is shipped.


International Shipments

We ship only to countries within the EU. For shipping rates to your area, see our shipping rates section below.


Shipping Rates

We use flat shipping rates for all orders from our website. The table below lists the flat rates for Denmark and international shipments.

DENMARK - Orders over Kr. 500,- DAO365 FREE
DENMARK - Parcel Shop DAO365 DKK. 45,-
DENMARK - Home Delivery GLS DKK. 65,-
Germany, Sweden, Netherlands, Belgium, Finland, France, Poland, Austria, United Kingdom.  GLS DKK. 160,-
Ireland, Italy, Luxembourg, Slovakia, Spain, Portugal, Latvia, Bulgaria, Czech Republic, Estonia, Lithuania, Romania, Slovenia, Hungary.  GLS DKK. 200,-
Norway, Faroe Islands, Greenland, Iceland, Switzerland, Croatia, Greece, Malta, Cyprus.   NO DELIVERY
Countries outside of EU   NO DELIVERY


III. Returns

We’d like you to have a great experience shopping with us. So, if for any reason you’re not happy with your purchase, we offer a full refund (minus shipping costs) for any items returned within 14 days of the purchase date.


Right of Return

You have 14 days to cancel and return your purchase when you shop with us.

The cancellation period will expire 14 days after the day you:
a. have received your product
b. have received the all the products, when products several products in a single order are delivered separately

To exercise your right of return, you must notify us within 14 days of receipt of goods and make an unequivocal statement of your desire to cancel and return your purchase. It is recommended that you use our standard withdrawal form HERE if you wish to exercise your right of return.

If you wish to exercise your right of return, goods shall be returned to the following address:
Isangs ApS
Flensborggade 22 kld. th.
1669 Copenhagen V
DK - Denmark

Cancellation of order can occur by either refusing to collect your purcahse, refusing to accept delivery, or returning the purchase to the above addrses. IMPORTANT: We expect that you send the purchased goods back as soon as possible after you have given notice of your desire to exercise your right of return, and no later than 14 days after your notice is given.

The return package must contain either the invoice / order confirmation or a copy of it. The returned items must be in the same condition and quantity as delivered.

Please ensure that all returned goods are securely packaged. You are responsible for the returned goods until we receive the package. Please keep your postal receipt and any tracking number. Please note that you are responsible for any and all shipping costs related to returning the goods and that we do not accept return packages "cash on delivery."



When we have received your returned goods, we will inspect them and refund the purchase price if applicable. The refund is always given on the same card or through the same payment method as your original purchase. For example, if you paid via credit card, the amount will be refunded to the same card you used for the original purchase.

NOTE: You may lose the right to a refund in whole or in part if any of the following occur:
You have taken the goods in use.
The goods have been damaged while under your responsibility
You have not followed the restrictions on the right of return related to sealing, product type etc...


IV. Warranty

When you shop at, your purchases are covered by a 2-year warranty guaranteed under the Sale of Goods Act. This essentially means that defective products can be repaired, replaced, refunded, or reduced in price, depending on the specific situation. The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence, tampering, normal wear and tear, or failure to follow the care and handling found in the product usage instructions.


How quickly do I have to complain under the warranty?

You must submit a complaint within a "reasonable time" after the defect is discovered. If you complain within 1 month after the defect is discovered, the claim is considered timely.


We Will Refund Reasonable Shipping Costs

If your complaint is justified, we will refund your (reasonable) shipping costs.

Returns under the warranty should be sent to:
Isangs ApS
Flensborggade 22 kld. th.
1669 Copenhagen V
DK - Denmark


We Require the Following Information

When you return the product under the warranty, please explain the defect in as much detail as possible. The product must be securely packaged for return, and please remember to include a receipt for shipping so shipping costs can be reimbursed. NOTE: we do not accept packages returned "cash on delivery" or similar.


V. Privacy Policy

We appreciate your trust and we give priority to ensuring the safety and confidentiality of the personal information your give us. To learn more about our privacy practices, please read our Cookies & Privacy Policy HERE.


VI. General Terms & Conditions

Accuracy of Information

We use our best efforts to be as accurate as possible in our product descriptions. However, such information and materials may contain errors or inacurracies and we do not make and guarantees or warranties as to the, timeliness, suitability, or accuracy of the product descriptions, colors, information or other content available on our website.


Intellectual Property

All information and content appearing on Isangs’ website, including but not limited to trademarks, logos, graphics, images, video, text, and audio (collectively, the “content”) is the property of Isangs, our affiliates, partners or licensors and is protected by Danish and international copyright laws. Neither the content nor any portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.


Links to Other Websites

Occasionally, we may post links to other websites that are controlled or maintained by third parties. These links are provided for your general information and do not constitute any endorsement by us of any websites or the content contained within.


Governing Law

These Terms and Conditions shall be governed by, and construed in accordance with, Danish law, and any disputes that may arise under or in relation to these Terms shall be subject to the jurisdiction of the courts of Denmark.


VII. General Information

Isangs ApS
Flensborggade 22 kld. th.
1669 København V
DK - Danmark

Contact Information
Tel: (+45) 50 15 15 20

Bank Information
CVR Nr: 3589 3520
Bank: Merkur Andelskasse
Reg. Nr: 8401
Konto Nr: 1149832
IBAN Nr: DK1484010001149832